Terms of Service

Terms of Service

This REOS Website Terms of Use applies to REOS Website. You will be informed about:

1. This website
2. Conduct
3. No unlawful or prohibited use
4. Use limitation
5. Use of communication services
6. Product and services information
7. Warranties
8. Limitation of liability
9. Modifications to website
10. Termination
11. Assignment by the Company
12. Copyright and trademarks
13. Acceptance and changes to terms of use
14. We do not provide a refund policy

1. This Website

This website is owned and operated by Li-Ata Pty Ltd trading as REOS referred to as the Company, (ABN: 98131371643) under the domain name "www.reosk.com.au" ("REOS Website"). The REOS Website is operated on behalf of Li-Ata Pty Ltd Trading as REOS also referred to throughout these terms of use as: “Company” or “We”.

If you use or access the REOS Website you accept these Terms of Use, the Privacy and Security Statement, notices, disclaimers and any other rules of use contained on this Website and changes to them that we may make from time to time. You should review them carefully and check periodically for any changes. If you do not agree with the Terms of Use, Privacy and Security Statement, notices, disclaimers and any other rules you are not authorised to use the REOS Website.

The REOS Website offers you access to a collection of products, services and online resources conditional to your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the REOS Website and its associated products, services and online resources constitutes your agreement to all such terms, conditions, and notices.

In order to use the REOS Website, access to the internet is required, either directly or through devices that access web-based content. You may be required to pay service and/or telephony fees to any party associated with such access. In addition, you must provide all equipment necessary to make such connection, including a computer and modem or other access device.
We recommend that you familiarise yourself with this Terms of Use statement and any other terms and guidelines found throughout the REOS Website and agree to abide by them should you choose to use the products and services offered to which they apply.

2. Conduct

You agree not to use the REOS Website to: upload, post, e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, offensive, invasive of another's privacy, hateful or racially, ethnically or otherwise objectionable or discriminatory; and impersonate any person or entity, including, but not limited to, an authorised REOS representative. In addition, you agree not to forge any headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service; and upload, post, e-mail or otherwise transmit any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party; and upload, post, e-mail or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation; and upload, post, e-mail or otherwise transmit any material that contains software viruses or any other computer codes, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or program; and disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users' ability to engage in real time exchange; and interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; and intentionally or unintentionally violate any applicable law or regulation including but not limited to, regulations promulgated by any securities exchange; and "stalk" or otherwise harass, threaten or intimidate any person or internet user.

3. No Unlawful or Prohibited Use

As a condition of your use of the REOS Website and services, you warrant and agree that you will not use the REOS Website or services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the REOS Website or its associated service in any manner which could damage, disable, overburden, or impair the REOS Website or interfere with any other party's use of the REOS Website or its associated services. You must not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided through the REOS Website. 

4. Use Limitation

The REOS Website is available for your personal and business use. You warrant that you will not modify copy, distribute, transmit, or sell any information, products or services obtained from the REOS Website.

5. Use of Communication Services

The supply , maintenance and cost of any equipment used by you or your authorised user to access the REOS Website is your responsibility including, without limitation, the computer hardware, the software required to access the internet, normal telecommunication charges associated with your internet access and your agreement with an internet service provider.

6. Product and Services Information

Products and Services displayed or offered on this Website contain general information about REOS products and services. Unless expressly stated otherwise, this information does not constitute an offer or inducement to enter into a legally binding contract; and does not form part of the terms and conditions for the REOS products and services.

7. Warranties

The Company has made every effort to ensure that the information presented in the REOS Website is free from errors or omissions or is suitable for your intended use; however, the Li-Ata Pty Ltd Trading as REOS does not warrant the accuracy, adequacy or completeness of any Material on this Website. All information is subject to change without notice. Should you wish to accept any product or service offered, the Company recommends that you seek independent advice before acting upon the material in this website.

The Company recognises the community concern in the transmission of computer viruses. We utilise up to date technology in an attempt to eliminate any possible computer virus infecting any material transmitted from the REOS Website. However, we do not guarantee that the REOS Website will be free from viruses, or that access to the REOS Website will be without interruption throughout the term of use by the REOS member

You expressly understand and agree that your use of the service is at your sole risk and that the REOS Website is provided on an "as is" and "as available" basis.
The Company makes no warranty that:

• The Website will meet your requirements; 
• The Website will be uninterrupted, timely, secure, or error-free; 
• The results that may be obtained from the use of the REOS Website will be accurate or reliable;
• The quality of any products, services, information or other material obtained by you through the REOS website will meet your requirements or expectations; 
• Any material downloaded or otherwise obtained through the use of the REOS Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any Material.

8. Limitation of Liability

Other than any responsibilities implied by law which cannot be excluded, you agree to indemnify and hold each and every member of the Company, affiliates, staff, employees, agents, co-branders or other partners harmless from any claim or demand, including reasonable legal fees, whatsoever arising out of or referable to Material on this Website or to any Linked Third Party Material, whether in contract, tort including negligence, statute or otherwise. Liability of any member of the Company for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the extent possible, at the Company’s option, to:

• The supply of the goods or services,
• The repair of the goods, or
• The payment of the cost of having the goods or services supplied again or repaired.

9. Modifications to Website

The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the REOS Website (or any part thereof) with or without notice. You agree that the Company shall not be liable to you or any Third Party for any modification, suspension or discontinuance of the REOS Website.

10. Termination

You acknowledge that these Terms of Use (and the agreement constituted by your use of the information, graphics and materials on the REOS Website) and your access to the REOS Website may be terminated at any time by the Company without notice for any reason, including, without limitation, if the Company believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use.

You also agree that the Company is not liable to you or any Third Party for any termination of your access to the REOS Website.

11. Assignment by the Company

The Company may assign this agreement in whole or part to any person.

12. Copyright and Trademarks

The content of the REOS Website is owned by the Company who reserves all rights, including copyright under the Copyright Act 1968 (Cth) of all material on this website. The material includes information, text, material designs, logos, graphics and other images or other works or subject matter and any other form of content, and may not be re-written, framed, linked, copied, re-sold, re-distributed or transmitted in any form by any process, or otherwise used without the prior specific written permission of the Company. A copy of this document may be downloaded for your reference.

13. Acceptance and Changes to Terms of Use

You acknowledge and accept that your use of the REOS Website indicates your Acceptance of these Terms of Use and the Privacy and Security Statement. The information in the REOS Website is current at the date of publication but may be subject to change. Notice of any other change to these Terms of Use will be given no later than the day the change takes effect. Such notice may be, but is not limited to, notification on the REOS Website, in writing, by newspaper advertisement or by notices issued through the Company network. Notice of any change is deemed to be accepted by you by your subsequent use of the REOS website. The Company reserves any rights not expressly granted in these terms of use.

Privacy Policy

This Privacy Policy contains important information about your personal information.

1. About this policy;
2. Privacy Policy;
3. Collection;
4. Use and disclosure;
5. Access and correction;
6. Opting out of product promotions;
7. Storage and security of your personal information;
8. Changes to this document;
9. Privacy concerns or complaints;
10. Contacting Us;
11. Further information about privacy
12. How do I keep my account secure?
13. What You can do to keep your information secure?

1. About this policy

This document sets out how REOS safeguards your privacy. In this document “We” means Li-Ata Pty Ltd trading as REOS and will also be referred to as “Us” and the “Company” in this document.

In this policy “You” means the licenced real estate person/real estate business entity subscribing to the REOS products/services and the one whom will be entering into a legally binding membership agreement with the Company. 

Refer to this document If you would like a more comprehensive explanation of how We handle your personal information.

2. Privacy Policy

REOS recognises the importance of protecting your privacy and the requirement expected by Us for maintaining a high standard of protection concerning “sensitive” information provided by You which includes your name, address and other contact details. The Company is committed to ensuring the continued integrity and security of the personal information You entrust to Us and to manage your personal information in an open and transparent way. 

We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers with whom We conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.

Our aim is to comply at all times with the current privacy laws (incorporating the Australian Privacy Principles (APP’s).
If You have a comment, query or complaint regarding a privacy matter, We encourage You to discuss it directly with Us.
The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information. For the purposes of the new laws to the Australian Privacy Act incorporating the APP’s REOS does not currently “disclose” any of your personal information to third parties located in Australia or overseas and/or for the purpose of direct marketing.

3. Collection

When You visit our websites, either We or our service provider will record information (such as your computer’s IP address and top level domain name, the type of browser You are using, the date, time and pages accessed) in relation to your visit for statistical purposes.

We collect personal information from You by means considered lawful and fair. The personal information obtained by Us from You is for the purpose of enhancing the overall security and it will be used to identify You to be the same person as that whom wishes to use our products and services. (Also refer to point 4.below).

We usually collect personal information directly from You. Sometimes We collect or confirm this information from a third party such as a credit reporting agency. We will have used reasonable efforts to obtain your consent to do this.
We collect personal information that includes details such as your:

• Client name
• Business name
• Licensee name
• ABN/ACN
• Website address
• Real estate licence number( personal or corporation)
• Business address
• Business phone no and personal phone no.
• Client email
• Contact details (such as phone and fax numbers, email addresses); and
• Financial information about You and your credit rating.

For the purposes of complying with our obligations under anti-money laundering laws, We are required to collect your personal information to confirm your identity. You agree that We may also collect sensitive information and other personal information deemed reasonably necessary for or directly related to the verification of your identity from commercially available third party databases and disclose it in line with the Privacy Commissioner’s guidelines.

As soon as practicable but only if it is lawful and reasonable to do so, We may destroy some/all of the information collected from You in order to “de identify” You. (If the information is longer needed)

4. Use and disclosure

We use your personal information deemed reasonably necessary in order to:

• Provide You with our products and services. 
• Assist You with your queries.
• Comply with any legal or regulatory obligations imposed on Us; and
• Perform our regular and necessary business functions (such as internal audit investigations, performance reporting, research, product development and planning).

Depending upon the type of product You have selected and the term of membership subscription, We may also disclose your personal information to credit reporting agencies

5. Access and correction

We will take reasonable steps to amend or correct your personal information to keep it accurate, complete, relevant, up-to-date and not misleading. Please contact Us if You would like to access or request a correction of your personal information.

6. Opting out of product promotions

You can opt out of receiving marketing material from Us at any time.

If You do opt out, We will continue to provide information in relation to your existing accounts or facilities only (including new features or products related to these accounts/facilities).

7. Storage and security of your personal information

We will take reasonable steps to keep the personal information that We hold about You secure to ensure that it is protected from loss, unauthorised access, use, modification or disclosure and may destroy or ‘de –identify” personal information that is no longer needed.

Your personal information is stored within secure systems that are protected in controlled facilities. Our employees and authorised agents are obliged to respect the confidentiality of any personal information held by Us.

8. Changes to this Policy

From time to time, it may be necessary for Us to review our Privacy Policy and the information contained in this document. We reserve the right to amend our Privacy Policy and the information contained in this document at any time and to notify You by posting an updated version on our website(s).

9. Privacy concerns or complaints

If You have concerns or wish to make a complaint to Us regarding the treatment of your personal information which may be interpreted as a possible breach of the Australian Privacy Principles (APP’s) or a registered APP code (if any) please contact Us and We will use our best efforts to address and rectify your complaint within a reasonable period and in line with our dispute handselling process. We will not charge You any money for the resolution process involving Your complaint or for providing You with access to the personal information held by Us about You. 

10. Contacting Us

If You have any questions about our Privacy Policy, what personal information We may hold in relation to You, or about the way We manage your personal information You can contact Us as follows:

Li-Ata Pty Ltd Trading as REOS
1009 Botany Rd, Mascot 2020 NSW - Australia
Tel: 1300 273 675
Fax: (02) 9669 3835
Email: info@reosk.com.au

11. Further information about privacy

You can find more information about privacy (including information about specific issues, answers to frequently asked questions and links to the 13 Australian Privacy Principles (APPs)) on the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

12. How do I keep my account secure?

You should not disclose your login details to others. If You have many profiles with different websites, make sure your login details are different for each website. We understand how important the security and confidentiality of your information is to You, which is why We take internet security very seriously and have made every attempt to ensure your private information is protected.
Our aim is to protect You against the threats associated with internet fraud. However, it is important that You take care to guard your own information.
Contact Us immediately on 1300 273 675 if You suspect a potential threat or a fraud. 

13. What You can do to keep your information secure?

General security tips

• Keep your contact details up to date.
• Ensure your personal information is shredded or destroyed securely.

Computer security tips

• Keep your computer up to date by installing the latest security software and ‘patches’ for your operating system.
• Ensure You have installed anti-virus/spyware software installed along with a firewall – and keep them up to date.
• Make sure You have a current backup of your computer files / important personal information.
• Delete spam emails and do not open email attachments or click on links in emails from strangers.
• Do not respond to an unsolicited email asking You for personal information or financial details.
• Be aware of email, internet and telephone hoaxes and scams – if something appears too good to be true, it almost certainly is.
• If possible avoid using shared computers, such as those as internet cafes, hotels and airports